No phone call was received by 10 am, a hour after they opened I called three times before getting through to the store. Since I had not heard from him on Friday, I expected to hear on Monday morning. This was about 2pm on Friday, they are closed on Saturday and Sunday. I told him that I was sorry that I guess my husband and I had heard wrong. Still no answer! We drove back to the store and I went in to inquire about my laptop to see if they were done and the clerk rather irritated told me that he said 24 hours not 2 hours and he had not even started the diagnostics on it. I tried calling the store and no one answered so I had an email that told me I could email them for an answer on my laptop and did so. We live 40 minutes away from the shop, so we hung around in Fresno for 2 hours. The clerk told me that it would take 2 hours to run the diagnostics, both my husband and I heard that. I again stated I only wanted diagnostics done. I was informed that a $65 charge had to be paid and if I decided to have them work on the laptop that that would go toward the repair. As the laptop is 5 years old and not worth putting $600+ into as I would rather purchase a new laptop that is more up to date. I informed the clerk that I only wanted diagnostics ran and no repairs done until I had those results. I have a 2016 MacBook Pro that the display was only working if the laptop was open to a 45 degree angle. I took my computer to the Fresno Mobile Kangaroo store to have diagnostics ran on it. Overall, honest and ethical employees, fair prices, and excellent service! Mobile Kangaroo was able to retrieve all the data, put in on an external hard drive, AND fix my laptop, and everything including the diagnostic fee cost about $300, when other establishments had quoted me $800. Mobile Kangaroo's diagnostic fee was $100 and when I went in, the employee opened up my laptop and said I would only pay the diagnostic fee if he thought he was able to retrieve all the data from the memory card if not, he wouldn't charge me the diagnostic fee. I searched everywhere in the Fresno/Clovis area and was told that the diagnostic fee just to open up the computer to see if the memory card was salvageable, was going to be $200. I really didn't care about the computer itself, but I wanted all the documents and photos I had stored on it. I spilled a whole bottle of water right on my keyboard right before finals week and called everywhere in Fresno/Clovis to see if I could get it fixed. This place is overpriced and just not worth it. The girl at the front desk was amazing and polite but the rest of the experience was terrible. Overall, this was an absolutely terrible experience. This was an absolutely horrible experience because I lost 65 dollars for them to tell me everything I already knew and they refused to fix what I asked them to fix. They rejected saying that I had to purchase the other repair before the speaker could be touched. However they told me that the speaker also needed a repair so I asked instead for my diagnostic cost go towards repairing the speaker. I rejected the repair as it would be cheaper to just get a new laptop. Anyway they got back to me saying that the price to fix the keyboard would be 400 dollars. I was told that the 65 dollars goes towards the cost of repair. This is understandable due to liability reasons, so I paid the 65 dollar diagnostic fee just to be told it has the problems I already knew it had. Anyway, I asked for an estimate of how much it would cost to fix the keyboard and they refused to give me an estimate. I went in because one of my keys on my laptop broke off, and my Mac is old so it's just one of its problems.
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